Our baseline commitment
For every booking made on ColisBled, we guarantee:
- ✅ GP verification: identity checked before any trip is published.
- ✅ Secure payment: your payment is held in escrow until delivery is confirmed.
- ✅ Guaranteed refund: in the event of cancellation by the GP, full refund within 3 to 5 days.
- ✅ Mediation service: our team steps in in the event of a dispute between customer and GP.
Parcel coverage
ColisBled offers two levels of coverage:
Standard coverage (included)
- Coverage up to €50 per parcel in the event of confirmed loss.
- Applicable only if the loss is reported within 48 hours of the scheduled delivery date.
Premium coverage (optional)
- Coverage up to €500 per parcel.
- Covers loss, theft and proven material damage.
- Price: 2% of the declared parcel value, minimum €2.
GP liability
By accepting a booking, the GP contractually agrees to:
- Take care of the parcel as if it were their own belongings.
- Immediately inform the customer and ColisBled in the event of an incident.
- Hand the parcel directly to the designated recipient.
- Provide proof of delivery (photo or signature).
In the event of a proven breach, the GP's account may be suspended and their financial liability engaged.
Procedure in case of a problem
- 1 Report the problem via your customer account within 48 hours of the scheduled delivery date
- 2 Provide the available evidence: photos of the parcel, correspondence with the GP, receipts
- 3 Our mediation team reviews the case within 72 business hours
- 4 If a refund is approved, the transfer is made within 3 to 5 business days
- 5 If you disagree, you can refer the matter to ColisBled's independent mediator
Guarantee exclusions
ColisBled's guarantees do not cover:
- Parcels whose declared content is inaccurate or incomplete.
- Goods appearing on the list of prohibited items (see Terms Art. 10).
- Damage resulting from insufficient or unsuitable packaging.
- Valuables (jewelry, works of art, currency, official documents).
- Delivery delays due to external causes (bad weather, customs checks).
- Claims reported more than 48 hours after the scheduled delivery date.
Tips for packing your parcel properly
- Use sturdy packaging suited to the nature and weight of the parcel.
- Protect fragile items with bubble wrap or foam.
- Clearly indicate the recipient's contact details on the parcel.
- Photograph your packed parcel before handing it to the GP.
- Declare the exact value of the contents when booking.
Need help?
Our team is available 7 days a week to answer your questions about insurance and guarantees. Contact us at assurance@colisbled.com or via our contact form.